NIVEA SINGAPORE

Nurturing real-life customer as a brand advocate to create a brand voice relatable to target audience

Associations are key to building brand equity and the NIVEA Girl campaign aims to find the brand voice for the brand that speaks to their key target audience.

Campaign

NIVEA Girl

Client

NIVEA – World’s No. 1 Skincare Brand

Reference URL

https://niveagirl2018.com

Challenge

Unique to the brand locally, the NIVEA Girl contest is a social contest to find a suitable brand advocate from its customers that the brand would nurture and groom as their brand ambassador. The aim was to identify real life customer that best represents the brand who is also relatable to the youthful target audience between 18-30.

The campaign also aimed to drive user-generated content for Cleansing Wipes, sales and education on the differentiation between the product variants.

Approach

A landing page was created to communicate contest mechanics, experiential winner rewards and provide product education on the different product variants.

The contest was Instagram-focused driven by strategically crafted and targeted ads fronted by past contest winners and influencers engaged to drive awareness and participation for the campaign.

Contest communication was focused on experiential rewards offered through winning the contest, stemming from the understanding of customers of today in wanting their voices to be heard and be part of the co-creation process with brands.

Results

The campaign received more than 200 entries on Instagram with the highest sales in the makeup wipes product category during the campaign period.

July 11, 2018 Comments Off on NIVEA SINGAPORE

CLINIQUE SINGAPORE

Marrying Data & Technology to Create a Quality Lifestyle Experience that Keep Customers Loyal

Sophisticated customers of today crave experiences with a ‘me-first’ mind set. Our CRM Program is designed to provide this coveted lifestyle experience.

Client

Clinique – Luxury Women’s Beauty & Skincare Brand, Estee Lauder Companies

Challenge

With a highly saturated beauty industry, the brand needed a long-term strategy that would increase recruitment and retention, especially in the younger target audience between 25-34. Replenishment was found to be the key sales driver for the brand and a solution was needed to effectively target current users to encourage repurchase and increment of basket size.

Most importantly, the solution needed to help the brand stay relevant and top-of-mind to customers in the fast-paced and competitive beauty industry.

Approach

We created a full-fledged data and technology led CRM program featuring attractive lifestyle rewards on the frontend and AI predicative analysis on the backend where customer data and purchase behaviour collected was fully leveraged to devise segmented and personalized offers and product recommendations to increase replenishment and increment of basket size.

Customers were incentivized to sign up for exclusive offers and rewards, while various cross industry partner brands offered lifestyle rewards to customers who shopped with Clinique.

Customers were also incentivized to purchase and increase basket size through tiered rewards – a key mechanic that drove the success of the program by providing experiential rewards that helped the brand stand out from its competitors who were mostly focused on providing transactional brand related rewards that have limited influence on purchase decision.

Results

The brand saw a sustained increase in sales in its key third party retailer stores and foot traffic during off peak seasons and were able to better measure ROI yielded through digital efforts to streamline and optimize marketing strategies.

May 17, 2018 No comments yet

BIO-ESSENCE SINGAPORE

Creating experiences through augmented reality to drive shareability

The explosion of social media has shown us that people enjoy documenting and sharing their experiences and this is what we tapped on to engage our target audience for the campaign.

Campaign

Bio-VLift Gift of V Face

Client

Bio-essence – Singapore’s Leading Mass Skincare Brand

Reference URL

Download on Apple here: http://bit.ly/VLiftAppiPhone
Download on Android here: http://bit.ly/VLiftAppAndroid

Challenge

As part of their restaging campaign, Bio-essence gave a face lift to their best-selling face lifting range, now known as Bio-VLift.

Our objective was to create awareness for the restaged product range and communicate the product efficacy of creating a sharper, more contoured, v-shaped face, now infused with new key ingredients Black Orchid & Royal Jelly.

As the campaign falls during the Mother’s Day period, there was also a need to target youths to gift the product to their mums.

Approach

We created an AR Photo Filter App with 3 exclusive product themes, one of which is dedicated for Mother’s Day.

Each of these photo filters featured the key products of the range as well as the key ingredients.
A V Face toggle was designed to allow users to sculpt their desired V Face Selfie just as the product would help in sculpting the contours of the face.

App mechanics were strategically made to drive customers to third party retailer stores with an exclusive offer when users shared their selfies on Instagram. This was aimed aimed to drive user-generated content and engagement online that at the same time drove sales in offline stores to provide a connected customer journey. Shareability on social media was further incentivized through a giveaway.

Customer data was collected through the app to facilitate lead generation and future retargeting.

July 11, 2018 Comments Off on BIO-ESSENCE SINGAPORE

LAB SERIES SINGAPORE

Creating a Seamless Customer Journey through Connected Retail

Connected Retail is one of the top solutions sought after by our clients. Brands are constantly looking for ways to engage their audience online to drive sales offline.

Campaign

Holiday Has Arrived

Client

Lab Series – Luxury Men’s Skincare, Estee Lauder Companies

Reference URL

http://www.labseriesholiday.com/

Challenge

With the holiday period buzzing, Lab Series introduced its exclusive gifting bundles which were only available at its two free standing stores in Singapore. Our objective was to quadruple sales for the brand by driving an O2O campaign, such that their bundles were perceived as the perfect gift for men.

Approach

Users unlocked daily deals on site to avail partner brand offers.

We took an integrated approach by creating a social media driven advent calendar, wherein everyday a limited period deal was revealed on Facebook and Instagram. Social media traffic was driven to a landing page to unlock the offer. This digital campaign enabled the brand to collect data as well as create an urgency for leads to go to the store to make their purchase within 2 days of unlocking the offer.

Social Media execution for communication on partner brand offers.

The icing on the cake getting partner brands like Tommy Hilfiger, Dyson, Apple, etc. on board to complete the experiential Christmas gifting.

It gained popularity swiftly as we were able to leverage on the audience of the partner brands as well.

Results

Sales soared in the month of November and December and achieved the highest sales revenue of the year.

May 17, 2018 No comments yet

BIO-ESSENCE SINGAPORE

Crafting branded content with inspirational customer stories

Creating a brand voice through real-life customers helps your brand stay relatable to your target audience without losing authenticity.

Campaign

Transform Your Skin

Client

Bio-essence – Singapore’s Leading Mass Skincare Brand

Reference URL

https://www.bioessence.com.sg/bioenergycomplex/blog/

Challenge

As the brand celebrated its 16th birthday, they recognised the need for change to reconnect with a younger audience who are the key drivers of the beauty industry.Our objective was to give the brand a modern update that reach out to a younger audience in the 25-34 age group, at the same time bringing out the key brand message: ‘Transform your skin with positive energy’.

Approach

Real life inspirations by brand advocates created a younger & more relatable brand voice.

We took a content driven approach for the brand restage campaign by identifying loyal brand customers in the target age group and mid-high tier influencers who were familiar with the brand. In line with the transformational process of the brand, we drew inspirational stories from these identified brand advocates who have been on their own transformational journeys. This allowed the brand to tap on relatable and inspiring content that would resonate with the younger target audience who were able to relate to similar situations in their lives.

The stories manifested in interview videos and blog articles that was shared on social media to kick start the brand’s transformation campaign.

Results

The brand successfully increased its engagement with a younger target audience through its restage campaign and uplifted its brand image that paved the way for it subsequent product range restaging.

May 17, 2018 No comments yet

CLINIQUE SINGAPORE

Improving customer experience through intuitive, customizable recommendations by a close-to-life virtual assistant on Facebook Messenger

Our top holistic solution to drive customers online to offline stores with personalized recommendations and providing robust customer data collection for leads nurturing and increasing conversions.

Client

Clinique – Luxury Women’s Beauty & Skincare Brand, Estee Lauder Companies

Challenge

With the rise of purchase decisions being made on Social Media and the customer experience centric approach to trending technologies in the industry, the brand needed a competitive edge to drive potential customers online to offline stores that connected the brands digital efforts to its offline services in-store. Our objective was to drive sampling, complimentary skin analysis and makeovers and sales in-store through custom-fit skincare and beauty solutions.

Approach

Conversational copies increase consumer engagement and experience which encourages use.

We created an intuitive chatbot that assessed user’s skin type and provided the corresponding product recommendations on Facebook messenger.

The product recommendations led directly to the brand’s Click & Collect site where users could make a reservation of the products recommended and pick up them up in-store or book an appointment with a beauty consultant in-store, thereby driving online traffic to offline stores.

Apart from skincare recommendations, the chatbot also encouraged top engagers of the brand to try out seasonal makeup looks to drive complimentary makeover services in-store, creating a hook for customers to book appointments on the chatbot regularly, made effortless due to the seamless appointment bookings made completely within the chatbot itself. The ease-of-access and fuss-free customer journey enabled connected retail as part of the brand’s always-on strategy.

The robust data collected by the chatbot through the skin type assessment enabled beauty consultants to better provide recommendations and cross-sell products to increase basket size and conversions in-store. This data was also further leveraged for predicative data analysis using AI application that further enabled optimization of segmentation, personalization and retargeting to increase conversion rates and later fed to the CRM loyalty program to increase overall efficiency in leads nurturing down the marketing funnel.

Results

The introduction of chatbot messenger increased sampling, skin analysis and makeover appointments in-store and increased conversions by two-fold as compared to regular walk-ins. It also proved a highly valuable resource in supporting the brand’s CRM program through AI application predicative analysis with customer data and behaviour collected.

October 18, 2016 No comments yet

GROHE SINGAPORE

Adopting a digital method for the sales field team of Grohe wherein through VR app they could showcase the brand’s new products and services to architects and designers, letting them visualize how the products would fit into their customers renovated home.

360° virtual transformation gives customers the instant gratification of turning their dreams to a reality, forming a catalyst for purchase decision.

Client

Grohe Singapore & India, LIXIL

Challenge

The sales field team does not always carry with the mall the 3D specs sheets and product catalogues to show architects and designers on- the-go. Hence, the brand needed a solution to mitigate this gap in customer journey and experience. Also, bigger and better visualizations of dream homes have become important for these architects with the evolving expectations of their client.

Solution

We created a 360° Virtual Reality Interior Designer Assistant which the brand could use in showrooms and homes, comprising of the brand’s entire product catalogue.

Results

May 17, 2018 No comments yet

ZeeTV

Launching an initiative for women, by women, to engage a female target audience

Campaign

SHEVentures

Client

ZeeTV APAC

Reference URL

http://apac.zeetv.com/sheventures

Challenge

In 2017, ZeeTV completed 25 years as an entertainment channel and Zee Enterprises rebranded themselves. Along with a new logo, Zee Enterprises also got a new motto – ‘Aaj Linkhege Kal’ which means rewrite your destiny in English.

ZeeTV’s viewers were predominantly Indian housewives and with the rebranding, the aim what to connect to with the modern independent women of today.

Our objective for the campaign was to build brand equity and increase brand awareness in the APAC to tap into new audiences by celebrating modern women who were representative of the target audience the brand was seeking.

Approach

We created SHEVentures, a female entrepreneur contest where people could sign up on a landing page to provide their details and information about their business to enter the contest for data collection.

What stood out for this contest was the 12 brand partnerships we engaged to provide meaningful, experiential rewards for the 20 winners to help them to continue blooming in their entrepreneurial journey. These experiential rewards include a 2-day Entrepreneurship Development Workshop at SP Jain Singapore where the winners will get the opportunity to learn from partner educator brands on how they can continue to grow their business, such as Hubspot, Facebook’s She Means Business, SP Jain School of Global Management, Startup-O and an Inter Nations ambassador.

During the 2-day workshop, partner brands True Fitness and NIVEA also provided the winners goodie bags for the winners.

The top 20 winners also received the chance to be featured across ZeeTV’s platforms for increased visibility and recognition for their hard work. They also won airtime on the channel which they can use to further advertise their businesses across APAC.

To drive the campaign, we created multiple Facebook and Instagram ads to call out the experiential rewards for the contest as well as released a press release to drive awareness for the campaign. The press release was featured on Connected To India:
https://www.connectedtoindia.com/zee-tv-launches-initiative-for-women-entrepreneurs-in-singapore-3972.html

Results

SHEVentures Top 20 at the Entrepreneurship Development Workshop with the ZeeTV APAC.

We received 100 entries and held a successful 2-day workshop with the 20 winners and brand partners.

July 11, 2018 Comments Off on ZeeTV

BIO-ESSENCE SINGAPORE

Specially designed and curated product kits add a touch of luxe and personalization to help drive purchase decision

Through visual merchandising and segmentation, a dream lifestyle featuring relevant products were fronted by strategically selected influencers who embodied the coveted lifestyle.

Campaign

Bio-Gold

Client

Bio-essence – Singapore’s Leading Mass Skincare Brand

Challenge

As part of their restaging campaign, the brand sought to reach out to a younger target audience between 25-34 for its Bio-Gold range, and at the same time drive sales for the luxe-looking 24K gold product.

Approach

We identified popular lifestyle verticals coveted by the 25-34 age group according to which customized product kits were curated and designed to complement these lifestyles.

To further anchor the lifestyle driven approach taken, relevant influencers who fit the respective lifestyle verticals were engaged to advocate the respective boxes that exuded luxury in line with the product range.

These limited edition kits were marketed through trade partners to drive sales in-store by upselling the product range in curated limited edition lifestyle kits, framed as a collector’s item that appealed to a younger audience who value the lifestyle experience.

July 11, 2018 Comments Off on BIO-ESSENCE SINGAPORE

CLINIQUE SINGAPORE

Creating O2O Customer Journeys that Drive Business Priorities and Improve Customer Experience

Most campaigns only drive momentary traffic to stores. Brands, in the absence of ecommerce, often seek for a long term solution to drive online traffic to their offline stores. Our Click & Collect solution is designed to help your brand complete customer journeys and collect data for leads nurturing.

Client

Clinique – Luxury Women’s Beauty & Skincare Brand, Estee Lauder Companies

Reference URL

http://cliniqueshop.sg/

Challenge

Due to the lack of ecommerce presence, the brand recognized a huge gap in customer journey and mapping digital efforts made online to drive sales in-store. Our objective was to double foot traffic in-store during non-campaign periods and provide a connected retail experience for customers.

Approach

Click and collect product catalogue featuring key product ranges that customers can reserve online.

We created an online catalogue site where customers could shop the brand’s key ranges and reserve their order online. This allowed a connected customer journey for traffic driven from Facebook, Instagram, Blog, Email and Chatbot Messenger.

Through customer data and purchase behaviour collected, we were able to conduct dedicated leads nurturing and retargeting, reduce cart abandonment and increase conversions as compared to driving to third party retailers and offline stores.

Armed with robust customer data, staff in-store were able to improve customer experience, cross-selling and upselling also saw a significant rise due to better understanding of customer behaviour and preference.

Results

Foot traffic in-store doubled with increased conversions in-store through customer data collected that enabled more targeted cross-selling.

July 11, 2018 Comments Off on CLINIQUE SINGAPORE